At mombasani.com, the official platform of Mombasani Online Marketplace Ltd, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, share, and protect the information of users who access our website and mobile applications.
Data Collection
We collect personal data from users to provide, improve, and personalize our services. This includes:
- IP address
- Device type
- Operating system
- Unique device identifiers
We may also collect data through third-party solutions such as Amazon, Facebook, Google, and Firebase, which may store and process data on their own servers.
Categories of Personal Data We Collect
We collect the following categories of personal data:
- Voluntarily provided data – such as names, email addresses, and contact details submitted during account registration or inquiries.
- Automatically collected data – such as IP addresses, browser types, operating systems, and usage statistics through cookies or analytics tools.
Purposes for Which We Process Your Personal Data
We process personal data for the following purposes:
- To provide and maintain our services.
- To customize and improve user experience.
- To offer customer support and troubleshoot issues.
- To communicate with users about their account or service updates.
- To research and analyze usage trends to enhance the platform.
- To send marketing or promotional content, where permitted.
Legal Bases for Processing Personal Data (EEA Users)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent – You have given clear consent to the processing of your data.
- Contractual necessity – Processing is required for the performance of a contract.
- Legal obligation – We are legally required to process certain data.
- Legitimate interests – Processing is necessary for our legitimate interests, such as improving services or preventing fraud.
Data Sharing
We may share personal data with trusted third-party service providers for data processing, analytics, and platform performance, including:
- Amazon Web Services
- Google Analytics / Firebase
- Facebook (Meta Platforms)
These third parties process your data in accordance with their privacy practices and applicable laws.
Exercising Your Privacy Rights
Users have the following rights regarding their personal data:
- Right to access – Request a copy of your data.
- Right to correct – Update inaccurate or incomplete data.
- Right to delete – Request deletion of your personal data.
- Right to object – Object to data processing for certain purposes.
- Right to restrict processing – Limit how your data is used.
- Right to data portability – Request transfer of your data to another provider.
- Right to lodge a complaint – Contact a relevant data protection authority.
To exercise any of these rights, contact us at: support@mombasani.com
Age Limitation
Users must be at least 18 years old to access or use our services. Minors may only use the platform under the supervision of a parent or legal guardian who agrees to this Privacy Policy.
International Data Transfers
Your data may be processed and stored by third-party services located outside your country or region, including in jurisdictions that may not offer the same level of data protection as your home country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes implies acceptance.
For California Residents
California residents have the right to request:
- Information about the categories of personal data collected and shared.
- Access to their personal data.
- Deletion of their personal data, subject to exceptions.
- Opt-out from the sale of their data (if applicable).
To make such a request, contact us at: support@mombasani.com
Data Retention
We retain personal data only as long as necessary to:
- Provide the service,
- Comply with legal obligations,
- Resolve disputes, and
- Enforce our policies.
"Do Not Track" Requests
Our website does not currently respond to “Do Not Track” (DNT) signals sent by web browsers.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
support@mombasani.com