mombasani.com

Terms & Conditions

Mombasani.com Terms & Conditions of Use

Welcome to Mombasani.com, the official platform of Mombasani Online Marketplace Ltd. By accessing or using our website, mobile applications, or any related services (collectively, the “Service”), you agree to be legally bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must refrain from using the Service.

1. Agreement to Terms

Your use of Mombasani.com constitutes your acceptance of these Terms. Mombasani Online Marketplace Ltd may update these Terms at any time without prior notice. Continued use of the Service after changes constitutes acceptance of the revised Terms.

2. Privacy Policy

We value your privacy. Our [Privacy Policy] explains how we collect, use, store, and protect your personal information. By using the Service, you consent to these practices.

3. Eligibility

  • Users must be 18 years or older, or have the supervision of a parent/guardian who agrees to these Terms on their behalf.

  • By using the Service, you confirm that you meet the eligibility requirements.

4. Account Creation and Security

  • You may need to create an account to access some features of the Service.

  • You must provide accurate information and maintain the confidentiality of login credentials.

  • You are solely responsible for all activities conducted under your account.

5. Platform Functionality

Mombasani.com enables users to:

  • Create, publish, and browse product or service listings.

  • Book tours, trips, or packages.

  • Communicate with other users via the platform.

Note: Mombasani does not supervise, verify, or guarantee the completion or quality of any transaction, service, or booking.

6. Payment Processing and Transactions

  • Transaction Handling: Mombasani.com may collect and process payments on behalf of sellers for products, services, or travel packages. By making a purchase, you authorize Mombasani to collect, process, and hold payments until the transaction is completed.

  • Payment Methods: Payments may be made through Safaricom Paybill, bank transfers, or other approved gateways. Availability of methods is subject to verification.

  • Transaction Fees: Service fees or commissions may apply. These will be clearly displayed before completing any transaction.

  • No Guarantee: While we process payments, Mombasani does not guarantee product quality, seller performance, or completion of services.

  • Refunds and Disputes: Refunds are handled according to our [Refund Policy]. Mombasani is not liable for losses due to failed transactions, fraud, or third-party delays, but will assist in dispute resolution when reasonable.

7. Tours, Trips, and Packages

  • Mombasani facilitates booking of tours, trips, and travel packages. Users must carefully review details before booking.

  • Travel services are provided by third-party vendors. Mombasani does not guarantee safety, timeliness, or quality of these services.

  • Users must comply with vendor requirements and follow safety guidelines.

  • Mombasani is not liable for cancellations, delays, accidents, or loss of personal belongings during travel.

8. User Caution and Safety

  • Conduct transactions in safe public locations, preferably during daylight hours.

  • Verify product/service condition, contact details, payment terms, and delivery arrangements before completing any transaction.

  • Never share confidential personal or financial information unless fully confident in the other party.

9. User Representations and Warranties

By using the platform, you agree that you will not:

  • Engage in unlawful activities.

  • Violate Kenyan laws or regulations.

  • Post false, misleading, or harmful content.

10. Intellectual Property

  • All user-submitted content remains your property.

  • By posting content, you grant Mombasani a non-exclusive, royalty-free license to use, display, and distribute your content for platform operations and marketing purposes.

11. Indemnification

You agree to indemnify and hold harmless Mombasani Online Marketplace Ltd, its officers, directors, employees, and partners from any claims, losses, or liabilities arising from:

  • Your use of the platform.

  • Violation of these Terms.

  • Interactions or transactions with other users.

12. Limitation of Liability

  • Mombasani acts as a neutral online marketplace platform.

  • We are not responsible for user conduct, transaction disputes, scams, fraud, or financial loss.

  • All transactions are conducted at the user’s own risk.

13. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Kenya.

  • Any disputes shall be resolved through binding arbitration under NCIA Arbitration Rules, rather than court proceedings.

14. Reporting Violations

To report suspected fraud, scams, intellectual property violations, or unsafe listings, contact us immediately. Mombasani may suspend or terminate accounts in violation of these Terms.

15. Contact Information

For any questions or notices, contact: