Reservationist Job (33K) Customer Service Nyali Mombasa

Our client is looking for someone really organized and good with customers to be a Reservationist. If you get the job, you'll help people make reservations and make sure everything goes smoothly. Being great at communicating and paying attention to details will help you provide excellent customer service!

Additional Information

Company Name	MIRIAM CC LTD
Active Phone Number	0718007841
Job / Service Location	Nyali
Job Type	Full Time
Deadline	03/20/2024
Responsibility	All reservation inquiries through any channel will be handled and answered within a maximum of 24 hours. Ensure that the reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands. Respond to incoming calls within 4 rings, using correct salutations and telephone etiquette. Maintain confidentiality of all guest information Ensure that all reservations (including manual) are input into the system accurately, completely and promptly and confirmation numbers obtained. Update reservations requested by telephone and email within 24hrs. Checking of arrivals (2-day check) and ensure that reservations are correct and handled proficiently. Accommodate all guest requests in an accurate and efficient manner. Work closely with other departments to effectively accommodate guest’s special requests and amenities. Checks the daily bookings made in the Central Reservations System for the last 24 hrs to ensure all aspects
Requirements & Skills	A high energy level and a passion for achieving results Excellent written and oral communication skills Strong leadership skills Analytical and problem-solving skills Good customer service and multi-tasking skills. Must have at least 3 years of experience working in a 5-star Hotel.
Qualification Requirements	Must be very organized, systematic, patient, motivated, confident and a hard worker.
Experience	3 years